Policies & Procedures

Our hours of operation are from 8:00 a.m. to 5:00 p.m. Our technicians arrive at our first clean between 8:00 and 9:00, and the last house by 3:00 p.m.  Unless you are our first client of the day, we are unable to guarantee an exact arrival time. However, we can provide you with a 2-hour window of our estimated arrival time if you call the day before your scheduled work. Please allow us the flexibility of scheduling our arrival between 8:00 a.m. and 3:00 p.m. We will strive to meet your requested arrival time but we cannot guarantee it.

If you want to wait for us to arrive, please be home during the estimated window of time (Keyless-Entry is an exception) to let the service provider into your home. If no one is home or we are turned away for any reason a cancellation fee will be charged (see Cancellation Policy.)

When we schedule your appointment, we reserve a day and time for you and you alone. Our workers depend on your job being there in order for them to make their salary. Cancellations cost them dearly. Just like you, they expect a consistent, steady income and if not received, they start looking for other employment.

Accordingly, we have implemented the following policies:

Hourly fees are billed by labor hour, e.g., one worker for one hour = one labor hour; two workers for one hour = two labor hours.
We reserve the right to adjust our rates and policies at any time.

Tips are always appreciated but not required, but it is a powerful way to say thank you to your service provider. Feel free to add your tip to your payment or leave cash in marked envelope.

We require cancellations to be communicated to us 48hrs (2 full working days) in advance to avoid charges. We have held your spot and turned down business so as not to interrupt your service.  Cancellations communicated less than 48hrs (2 full working days) prior to appointment will be charged $50 cancellation fee.

We reserve the right to deny service or terminate service because of safety concerns, inappropriate or uncomfortable situations.

All cancellations must be made by calling or texting the owner at (386) 265-3163 or by email at  sunflowercleaningservicesvol@gmail.com 

If we arrive on our scheduled day and are turned away at the door or cannot get in, we will charge full price for your scheduled work.

If there is no free public parking within 1 block of your home, our clients are responsible for providing our associates with one of the following: a permitted parking space, a valid parking permit, or cover all parking fees incurred while performing services.

We accept VISA, MasterCard, American Express, Discover, Cash or Check. All payments are due upon completion of service. We require a credit card be on file. Any payment with Debit / Credit card will be charged a $5.00 Transaction fee.  We will charge your credit card the day of service unless you pay cash before the worker(s) leave your home. In the unfortunate event that we are unable to collect on past due payments, accounts will be forwarded to our collection agency

Please NOTE: In the event that you need to cancel a scheduled cleaning appointment, a 48 hour notice to Sunflower cleaning services is required notice may be given by text message or phone Call.  Should you fail to give your 48 hours notice on more than one occasion you must pay the 50% for the canceled cleaning first offense.  
The second offense you will be required to pay 100% of the price for canceled cleanings thereafter.

 
If you seek to terminate services, You 

may do so 72 hours prior to scheduled Cleaning without being charged the cancellation fee

Solicitation of Staff

By using our services, you agree not to solicit for hire any staff member introduced to you by Sunflower Cleaning Services of Volusia LLC. for any home-related service. If you are found to have solicited one of our staff, please be advised that our referral fee is $2,500.

We bring our own supplies and tools because (1) we have tested our products to make sure they provide quality results, (2) our employees are trained in their proper use. If you have a product that you prefer that we use, you can provide the product and we will use according to your preferences.

Our associates come with a 2-step ladder.  We are unable to use client ladders or climb higher than two steps. 

We will move “light” furniture but we do not move refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster. We are not permitted to lift over 20 pounds.

Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial, or overly friendly, and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in.

Insect infestation can be a problem and may prevent us from working within your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not begin work until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem. Please also note that if you did not mention you’re pest infestation prior to the clean,You will be billed a 50% fee of the original estimate price.

Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the project. We make every attempt to repair, replace or pay for any items that we have damaged.

We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumb tacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of service.

Any complaints regarding the service must be reported to the company within 24 hours from the date that service was has been completed. This should be sent to    sunflowercleaningservicesvol@gmail.com  – Please include customer name, address, contacting information, date of service, along with detailed description of each complaint. Pictures and or video must be provided. We must schedule the service within 48-72 hours of being notified.

The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.

For our protection and yours, if you have firearms, we ask that all they be stored and locked away prior to our working within your home. We will not perform work in any rooms in which a firearm is visibly present.